Managed Services
Leave the complexities in capable hands.
Navigating the intricacies of cloud technology is easier with the right partner. Convverge can help you align the expansive capabilities of Microsoft’s technology stack with your unique business needs. We specialize in simplifying the Microsoft cloud ecosystem so your business can benefit fully. Businesses are able to optimize operations, reduce costs, and elevate security by leveraging our team’s in-depth knowledge of Microsoft solutions like Azure, Office 365, Teams, and SharePoint.
Why work with Convverge?
We’re a tenacious team of communicators with a genuine love of technology. We live and breathe customer success — and we believe that our ability to share ideas and suggest solutions in jargon-free conversations will make us a valuable extension of your team.
Key solutions offered
Cloud Managed Services
We manage Microsoft cloud environments, keeping cloud setups optimized and secure, and upgrading them as your business needs evolve.
01
Strategic Consulting
Our strategic consulting services include conducting digital maturity assessments, analyzing user adoption, and evaluating your current technology stack to identify opportunities for optimization and improvement.
02
Microsoft 365 & Cloud Services
We offer support for Microsoft 365, including provisioning services, licensing management, and Azure backups to ensure your organization maximizes the benefits of cloud-based collaboration and productivity tools.
03
Systems Management
From Microsoft Azure cloud migration to SharePoint collaboration solutions, our experts handle all aspects of systems management to streamline operations and enhance efficiency.
04
Security & Compliance
We prioritize security and compliance with services such as secure score goal monitoring, multi-factor authentication (MFA) implementation, risky sign-ins analysis, and regular security training to protect your organization from cyber threats and ensure regulatory compliance.
05
Disaster Recovery
Our disaster recovery services encompass Microsoft Compliance Manager for assessment and auditing, advanced threat protection, and Microsoft Azure Site Recovery, providing peace of mind and minimizing downtime in the event of a disaster.
06
Help Desk & Support
With customizable rates per user per month, our help desk and support services cover communication and collaboration tools like Teams and VoIP, as well as 24/7 system monitoring and device management.
07
Cloud, Server & Network Administration
We handle all aspects of cloud, server, and network administration, including infrastructure management, hardware procurement, and Microsoft Azure security and compliance solutions.
08
Application Management Services
Our ongoing application support services include maintenance, patching, and monitoring.
09
SharePoint Managed Services
Optimize your SharePoint experience with Convverge’s dedicated management services, ensuring seamless functionality in your Microsoft cloud environment. Our tailored offerings include continuous monitoring, state-of-the-art security, performance optimization, intelligent automation, and prompt updates to keep your operations running smoothly.
10
Microsoft 365 Managed Services
Entrust Convverge with your Microsoft 365 management to guarantee efficient and secure operations in the cloud. Our robust services encompass real-time monitoring, advanced security protocols, performance tuning, automated solutions, and regular updates to maintain peak productivity.
11
Modern Workplace Managed Services
Transform your Modern Workplace with Convverge’s comprehensive managed services, designed to enhance your Microsoft cloud environment. Benefit from 24/7 monitoring, innovative security measures, performance enhancement, smart automation, and timely updates, ensuring a smooth and efficient workspace.
Our Partner
Expertise
you can trust
As a Microsoft Solutions Partner, Convverge has a high-level of expertise with Microsoft technologies for business. These include Business Applications, Data & AI, Digital & App Innovation, Infrastructure, Security, and Modern Workplace.
Managed services FAQs
What services does Convverge offer for Microsoft 365 and Cloud Services?
Convverge offers a comprehensive range of Microsoft 365 and Cloud Services services, including expert Microsoft 365 support, secure Azure backups, efficient provisioning of M365/Azure services, and thorough licensing management to ensure compliance and cost-effectiveness.
How does Convverge ensure the security and compliance of my cloud environment?
Our security compliance services include implementing Secure Score goals, multi-factor authentication (MFA), comprehensive security training, risky user sign-in monitoring, data loss prevention (DLP), regular risk assessments, phishing campaigns, endpoint security monitoring, and advanced threat protection. We also conduct cloud security analysis and use Microsoft Compliance Manager for assessment and auditing to align with industry standards like GDPR, HIPAA, or PCI-DSS.
Can Convverge assist with my company’s cloud migration and integration?
Absolutely! Our cloud services team specializes in cloud migrations, ensuring a seamless transition and integration into the Azure cloud environment.
What kind of support does Convverge provide for infrastructure management?
Convverge provides extensive support for infrastructure management, including maintenance and support for Microsoft Windows Server, network management and monitoring, Azure virtualization and storage management, and comprehensive data backup and recovery solutions.
How does Convverge address the need for backups and disaster recovery?
We understand the critical importance of data integrity and business continuity. Our backup and disaster recovery services utilize Microsoft’s robust cloud technologies like Azure Backup and Azure Site Recovery to formulate comprehensive backup strategies. These plans ensure rapid recovery and minimal disruption in various scenarios, ranging from minor technical issues to major natural disasters.
What is included in Convverge’s help desk and support services?
Our help desk & support services offer customizable tiered support packages based on your user base. This includes a range of services tailored to meet your organization’s specific needs, whether you have 2, 20 or 200 users. We aim to provide responsive, effective support to keep your operations running smoothly.
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Ready to chat about managed services for your business?
Locations
Convverge serves clients worldwide from our offices in three major Canadian cities.
Calgary
Suite 920, 150 9th Avenue SW
Calgary, Alberta T2P 3H9
Vancouver
701 W Georgia St #1500
Vancouver, BC, V7V 1G5
Toronto
2967 Dundas St W #655
Toronto, ON, M6P 1Z2